Payment methods

Here you can find how to pay for your order at IkiPele. You can pay all your orders using the payment methods below. Do you want your product delivered the next day? Then you must order before 15:00 (in the Netherlands). Payment must be made before 15:00. If your payment via iDeal or fails, you can also transfer the amount by paying the invoice. Should you transfer the money, please notify by email or phone.

Bank details

IBAN no. NL60RABO0123150078
BIC: RABONL2u

Payment methods

Payment Reminder

Why did I receive a payment reminder?
If you have received a payment reminder, then we have not yet received payment from you for (that part of) the order in question. After you pay, it will take several business days for us to process your payment. Processing time varies by payment method. More information on this can be found under the heading of refund periods on invoices.

When will I receive a payment reminder?
You will receive payment reminders on the following installments when you have not yet paid;

• 1st reminder; 14 calendar days after order date.
• 2nd reminder; 28 calendar days after order date.

You will receive the first and second payment reminders via email. If the outstanding amount remains unpaid after 42 calendar days from the order date, the invoice will be processed by the collection agency.

I received a payment reminder, but I have already paid
If you have received a payment reminder and you have made the payment more than 5 business days ago to account number NL60RABO0123150078, please kindly contact our customer service. To serve you as quickly as possible, please include the following information:

• Date of payment
• The amount paid by you
• Account number to which you transferred the amount
• The payment reference shown on your statement
• The bank account you used
• Name of account holder

I received a payment reminder but never received my item
If you have not received the item and still received a payment reminder, we kindly ask you to contact our customer service department. To serve you as quickly as possible, please keep your order number handy at all times. Using your order number, we can further find out what is going on with your order.

Ik ontving een betalingsherinnering maar stuurde mijn artikel terug
If you have returned an item, administrative processing takes 5 business days. After this deadline, the payment obligation expires. The payment reminder received and the processing of the return may intersect. If you returned the item more than 5 business days ago, please contact our customer service department.

I received a payment reminder but want to return my item
Most items purchased from us can be returned within 14 calendar days under certain conditions. You can find more information about the conditions and the return procedure under the return section. If you have received a payment reminder, then you have held the item longer than 14 days and returns are no longer possible. The payment obligation then remains and you must pay the invoice.

I am late in paying, but I just paid. Should I inform you about this?
Your payment will be automatically processed on the corresponding order if you transfer the payment with the correct payment reference. Therefore, you do not need to notify us of this. Please always allow for processing time of 5 business days. As a result, you may still receive a payment reminder. You can then, of course, consider these unsent.

How can I pay my payment reminder?
You can transfer the outstanding amount to account number NL60RABO0123150078, in the name of J.G. van Dooren B.V. (IkiPele) using the invoice number as payment reference. When you pay multiple invoices, it is important that you include the appropriate attribute with each invoice.

I accidentally transferred money intended for IkiPele to the wrong account number, what should I do?
If you know the beneficiary, you can contact the beneficiary yourself. The person who received your transfer can then return this amount to your account. If you do not know the payee or are unable to recover the amount, please contact your bank. They can then act as mediators. Please keep in mind that your invoice is still outstanding and has yet to be paid.

Information about invoices and payments

Where can I find information about my invoices and payments?
In your account, under the heading my orders, you will find an overview of recent orders.

I paid my invoice, but see the amount still outstanding in my account
Payment processing depends on the payment method selected. Each payment method has a certain processing time. Until payment is processed within that time frame, the invoice amount will still be open in your account.

How long will it take to process my payment?
Each payment method has a certain processing time. Below is an overview of the processing time for each payment method.
Processing time of 5 working days:

• Acceptgiro
• iDEAL
• Prepay

Processing time of 10 working days

• Maestro

Processing time of 3 weeks

• Credit Card

I would like to have a copy of an invoice, how do I get one?
If you would like a copy of your invoice, please email us. If you send an e-mail with your order number and details to klantenservice@ikipele.nl, we will send you a copy of your invoice via e-mail.

Can I have a copy of an invoice sent to an address other than the previously provided billing address?
If you wish to receive the invoice at a different address after your order, please send an e-mail with your order number, details and the address where the invoice should go to klantenservice@ikipele.nl. If you would like to pass this on by phone, you can do so by calling +31 252 241251 and discussing it with one of our staff members.

How do I contact you about my invoices or payments?
If you have questions about your invoices or payments, please contact us. You can reach us by email at klantenservice@ikipele.nl and by phone at +31 252 241251.
To best serve you, please have the following information with you in advance;

• Order or invoice number
• Amount paid
• Date of payment
• Account number to which you transferred the money
• Payment reference
• The bank account you used
• Account holder

Discount Codes

What is a discount code?
A discount code, also known as a voucher code, is a code that entitles you to a discount. To qualify, you must possess such a code. These codes can be distributed for promotion on the website, Facebook or through the newsletter.

How does the discount code work?
You can enter the promotional code in the shopping cart, in the Discount Code field. Then click on “Apply.” The discount is incorporated into the order amount and the adjusted total amount is immediately visible.

Does the discount apply to all items?
This depends on the ongoing promotion. When the discount code is given away, it always states how long it is valid.

Can I use the discount code multiple times?
The code can be used once.

Can I use multiple discount codes in one order?
You are not allowed to use multiple discount codes in one order.

Refund periods

I returned or canceled my item, when will I get my money back?
If you paid for the order using iDEAL, you can expect the paid amount to be credited to your account within 10 business days from the processing date of your return or cancellation. If you paid by credit card, please allow 3 weeks processing time. If you have used a discount code during the ordering process, the full amount, minus the discount code will be transferred to you. Your discount code has expired after this order and will not be able to be used a 2nd time.

I accidentally transferred money to IkiPele which is not meant for the IkiPele. What to do.
Amounts that cannot be linked to an order will be returned to the account number from which the amount originated. If you have not received your money back after 3 weeks, please contact our customer service department. Om u zo snel mogelijk van dienst te kunnen zijn, verzoeken wij u de volgende informatie te verstrekken:

• Name of account holder
• Date of payment
• The amount paid by you
• Account number to which you transferred the amount
• The payment reference shown on your statement
• The bank account you used

I accidentally paid double or too much, will I get this money back?
IkiPele will refund overpayments to you within 3 weeks. If you have not received your money back after 3 weeks, please contact our customer service department.